People always apologize when they get caught.
You have to do that when you have a job and they basically force you to do it. Here is what Britt had to say via Twitter.
In an intense and stressful moment, I allowed my emotions to get the best of me and said some insulting and regrettable things. As frustrated as I was, I should always choose to be respectful and take the high road. I am so sorry for my actions and will learn from this mistake.
She didn’t apologize to Gina directly, but this looks to be the end of Britt vs. Tow Truck Attendant.