DJ Khalid famously coined the phrase “Another One” because that is what we have with the lasted “Becky”. The Root.com shows Delta employee now know as #BaggageClaimBecky, calling the police for simply asking to speak to the manager.
Arlene, who asked that she be identified only by her first name, told The Root that she was traveling on a Delta flight from Kentucky to Boston, Mass. on August 24. When she arrived at Boston’s Logan International airport, Arlene says she discovered that her bag was badly damaged, so she went to the Delta Service desk to file a baggage claim. Arlene asked to speak to a manager to make sure she was following the correct procedures and to ensure that her claim would be taken care of, but after making a phone call, the Delta employee informed the customer that the manager on duty was unavailable at the moment.
Anyone that has traveled and experienced this would assume this would be a simple request but apparently for Delta it’s not, read this.
Arlene recorded the incident with her phone, which shows her asking for a business card, a phone number or any way she could contact the manager. Rebecca Baggingstock, who not only works in customer service but doubles as a bouncer for the Vice President in Charge of Checked Luggage, shook her head with an unpleasant smile as if someone had just informed her that Uggs had just been outlawed by airport security.
As the video continues, the Delta worker tells Arlene that she doesn’t have the manager’s phone number, despite the fact that Sarah Suitcase claims to have just called his office. Then she claims she doesn’t know the number. Then she claims Delta’s policy is not to give out the names, numbers of employees.
I don’t know what type of customer service that is to have no information about any management, but Delta needs to get it together. Arlene did not stay around long enough to risk and encounter with the police, but decide to post the incident of the video. Flip through and decide what you would do in this situation.