Customer service representatives can be so rude and pushy sometimes. You call to cancel something and they will find a way to make you end up spending more money. Two Comcast customers were mortified when they received their cable bill addressed to ‘A**hole Brown.’
According to dailymail.co.uk,
Lisa and Ricardo Brown said they wanted to cancel the cable on their Comcast account – which cost them $60 – after suffering financial difficulties.
But Mrs. Brown said the customer service representative transferred her to a retention specialist who attempted to persuade her to keep the cable and sign a new two-year contract.
When the couple, from Spokane, Washington, received their next bill, Mr. Brown’s name had been changed from Ricardo Brown to ‘A**hole Brown.’
And shockingly, when Mrs. Brown tried to get the profanity removed and name corrected, she faced difficulties.
Mrs. Brown was contacted by Rhonda Weaver, a Comcast senior director of government affairs, who promised to waive the $60 cancellation fee.
Ms. Weaver also said Comcast was investigating the name change and would terminate the employee who was responsible.
But Mrs. Brown felt this was insufficient, adding: ‘This is unacceptable. I am requesting everything back I paid Comcast for doing this to me.’
The Brown’s received a full refund of the two years they have had cable with Comcast. Can you imagine two full years worth of cable bills back in your account? I need Comcast to make a mistake on my next bill too.